All orders are shipped via United States Postal Service Priority Mail. Shipping includes a tracking ID. If you wish to purchase extra insurance or upgrade shipping please send me a message at the time of your purchase. Tui is not responsible for lost or stolen mail.
USPS Priority Mail delivery is generally between 3-5 days from date of shipment. Please note that I am unable to fully guarantee the arrival date of any shipment- the USPS dates are only guidelines.
International orders are shipped via USPS International Priority Mail. The cost of shipping does not include insurance. If you wish to purchase insurance please contact us at time of purchase. Tui is not responsible for lost or stolen mail.
Import duties, taxes or other charges are NOT included in the price of the product or shipping cost. These charges are the buyer’s responsibility. You should check with your country’s customs office to determine these additional costs prior to buying.
Tui does not, under any circumstances, under-value products or claim ‘gift’ on custom forms- it is illegal to do so.
International orders generally take 7-14 business days for delivery from date of shipment (though time may be longer depending upon distance/customs). Please note that I am unable to fully guarantee the arrival date of any shipment- the USPS dates are only guidelines.
TUI WILL NOT ISSUE REFUNDS FOR LOST ITEMS UNLESS SHIPPING INSURANCE HAS BEEN PURCHASED. Again, please contact me at time of purchase to do so.
Please keep in mind that all pieces are made by hand by a human. I thoroughly check all pieces before they are sent out, however, there may be an oversight from time to time. If your piece arrives in a condition that is not due to shipping, please message me immediately to discuss a return/repair.
You can return your purchase within 10 days of receiving it for 100% store credit. Buyer is responsible for return shipping costs. After 10 days, you can receive a 50% store credit.
*All pieces MUST be returned in original condition (including packaging).
Buyer must make contact prior to sending an item back, *All pieces MUST be returned in original condition (including packaging). Items must be returned via USPS, and buyer must provide proof of shipping via email.
There are no refunds on custom orders. I will work with you as best as I can to get you exactly the piece you want.